Privacy Policy

This Privacy Policy explains how we collect, store, use and share your personal information when you visit or make a purchase from our site.

WHAT PERSONAL INFORMATION DO WE COLLECT?

We collect your personal information as necessary to provide you with our products and services. The types of personal information that we collect about you depends on which of our products and services you use, how you use those products and services, and our relationship with you.

Generally, we may collect the following types of personal information about you:

Information we need to verify your identity, provide you with products and services, and communicate to you about those services such as your name, date of birth, contact details, and payment information. We will seek your consent before we collect sensitive personal information about you.

Our products, services and website may contain links to other websites or platforms operated by third parties. It is important to be aware that those third-party websites are not required to comply with this Privacy Statement. We are not responsible for the privacy practices of these third-party platforms or websites, and you should check the privacy policy of that service or website to understand how it will handle your information.

COLLECTING PERSONAL INFORMATION

When you visit the site of Powered by Plants or its related entities, we collect certain information about your device, your interaction with the site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use your personal information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

To provide products and services to you - We may use your personal information to provide products and services to you and conduct our business.

• Administration - We may use your personal information to help us manage the products and services we provide to you, deal with customer enquiries and complaints, and to maintain and update our records.
• Communication - We need to be able to communicate with you. We may do this via phone, email, SMS, social media, search engines and web pages you visit.
• Direct marketing - We want to make sure that you know about the products, services and special offers of Powered by Plants and its related entities, that may be of potential interest to you. We may use the personal information that we collect and hold about you to market and promote products, services, and special offers directly to you, including loyalty programs.

Device information
Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the site.
Purpose of collection: to load the site accurately for you and to perform analytics on site usage to optimize our site.
Source of collection: Collected automatically when you access our site using cookies, log files, web beacons, tags, or pixels.
Disclosure for a business purpose: shared with our processor Shopify and Powered by Plants Pty Ltd.

Order information
Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

Source of collection: collected from you.
Disclosure for a business purpose: shared with our processor Shopify, Australia Post, Powered by Plants Pty Ltd.

Customer support information
Examples of Personal Information collected: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

• Purpose of collection: to provide customer support.
• Source of collection: collected from you.
• Disclosure for a business purpose: shared with our processor Shopify, Australia Post, Powered by Plants Pty Ltd.
  
  

SHARING PERSONAL INFORMATION

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

We use Google Analytics to help us understand how our customers use the site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We share information about your use of the site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by: OPT-OUT LINKS FROM WHICHEVER SERVICES BEING USED. COMMON LINKS INCLUDE:

FACEBOOK - https://www.facebook.com/settings/?tab=ads

GOOGLE - https://www.google.com/settings/ads/anonymous

BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

MINORS

The site is not intended for individuals under the age of 16 years. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

LAWFUL BASIS

Pursuant to the Australian Privacy Act 1988, if you are a resident of Australia, we process your personal information under the following lawful bases:

Your consent;
The performance of the contract between you and the site;
Compliance with our legal obligations;
To protect your vital interests;
To perform a task carried out in the public interest;
For our legitimate interests, which do not override your fundamental rights and freedoms.

RETENTION

When you place an order through the site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

AUTOMATIC DECISION-MAKING

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you. Services that include elements of automated decision-making include:

• Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
• Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.

COOKIES

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

HOW CAN YOU MAKE A PRIVACY COMPLAINT?

You can use our contact details to notify us of any privacy complaints you have against us. We are committed to acknowledging your complaint in a prompt manner and will give you an estimated timeframe for when we will respond to your complaint. We will aim to investigate and resolve your complaint within 30 days of receiving it. If we need more time, we will notify you about the reasons for the delay and provide a new estimate timeframe. We may need to consult with a credit reporting body or another credit provider to investigate your complaint.

While we hope that we will be able to resolve any complaints you may have, you can also lodge a complaint with the Office of the Australian Information Commissioner (www.oaic.gov.au).

CONTACT

If you have any questions in relation to this Privacy Statement, our management of your personal information or you would like a copy of this Privacy Statement sent to you, please email us at team@cleanfit.com.au, or by mail using the details provided below:

Powered by Plants Pty Ltd, 194 Varsity Pde, Varsity Lakes QLD 4226, Australia